Returns & Exchanges
At Needle & Thread, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and protective seals are intact to qualify for a refund.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our atelier team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing